Privacy Policy

1. Introduction

ProGlass LLC ("ProGlass," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, request a quote, schedule a service, or otherwise interact with us.

By using our website or submitting your information, you consent to the practices described here.

2. Information We Collect

We collect the following types of data:

• Personal Information: name, phone number, email, address, and service location.
• Vehicle Information: year, make, model, and type of glass requested.
• Service Information: quote requests, appointment time preferences, and communication history.
• Payment Information: handled by third parties (Stripe). We never store credit card numbers.
• Technical Data: IP address, browser type, operating system, and analytics data (via PostHog).
• Cookies & Tracking: necessary and performance cookies that help improve the user experience.

3. How We Use Your Information

We use your data to:

• Generate accurate quotes and process your bookings.
• Communicate with you by SMS or email.
• Improve pricing accuracy, scheduling efficiency, and customer support.
• Comply with legal obligations and prevent fraudulent activity.
• Analyze website performance and marketing effectiveness.

We will never sell your data.

4. Data Sharing and Disclosure

We share your information only when necessary to operate our business:

• Stripe for secure payment processing.
• Twilio for SMS confirmations and notifications.
• SendGrid/Postmark for transactional emails.
• Google Calendar to manage technician availability.
• PostHog for anonymous analytics.

Each partner has its own privacy safeguards. We require them to comply with applicable data protection laws, including GDPR and CCPA standards.

5. Data Retention

We retain data only for as long as necessary:

• Quotes and appointment records: up to 3 years.
• Payment records: per Stripe's compliance period.
• Analytics and logs: 12 months maximum.

When data is no longer needed, it is securely deleted.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data.
• Correct or delete inaccurate information.
• Withdraw consent for communications.
• Request a copy of your stored data.

To exercise these rights, contact info@proglassllc.com.

7. Security Measures

All data transmissions are encrypted using TLS. Data at rest is stored securely with strict access controls and audit logs. Access is restricted to authorized personnel only.

8. Children's Privacy

We do not knowingly collect personal data from anyone under 16 years old.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date shown at the top.